Don't type personal details, such as a client's name.
White-Label Email (SMTP)
Send client intake link emails from your agency's own SMTP server and From address instead of ds160.io, and test the connection before relying on it.
By default, emails the platform sends on your behalf come from ds160.io: client emails from support@ds160.io under the name “Your agency via DS160.io”. Connect your own SMTP server and your client-facing emails go out from your mail server and your From address instead — so the experience matches your brand end to end.
What you’ll need
- An active Business workspace.
- Owner or Admin access to that workspace.
- SMTP credentials from your email provider (host, port, username, and password), plus the From name and address you want clients to see.
Add your SMTP settings
Open Workspace Settings → Communication → Email Sending (SMTP) and fill in:
| Field | Notes |
|---|---|
| SMTP Host | Your provider’s outgoing mail server, e.g. smtp.yourdomain.com. |
| Port | Defaults to 587. Any port from 1–65535 is accepted; port 465 uses implicit TLS. |
| Username | The login for your SMTP account. |
| Password | The SMTP password. |
| From Name | The display name clients see, e.g. your agency name. |
| From Email | The address clients see in the From field, e.g. noreply@yourdomain.com. |
Click Save to store the settings.
Your password is write-only. It’s encrypted before it’s stored and is never shown again. When you edit other fields later, leave the password blank to keep the saved one — only type a password if you want to replace it.
Test the connection
Before relying on it, click Test connection. The platform opens a connection to your SMTP server and authenticates with the details you entered. You’ll get a green confirmation on success, or a red message with the server’s error if something’s wrong (wrong host/port, bad credentials, or a firewall blocking the connection).
Which emails use it
Your SMTP server sends every email that goes to a client about a form:
- Client intake links you send with Send client link.
- Inactivity reminders.
- Emails telling a client about your messages on the form’s Communication page.
- Test emails you send from the template editor.
Platform notifications to your own team (for example, account, billing and security-code emails) continue to send from ds160.io.
Without SMTP settings
Until you add your own settings, client emails go out from support@ds160.io under the name “Your agency via DS160.io”, with a line at the bottom saying DS160.io sent it on your behalf. A workspace can send up to 200 client emails a day this way, reminders and test emails included; your own SMTP server has no such limit.
Replies from clients
Whichever way it is sent, every client email about a form uses a DS160.io reply address, such as reply+…@reply.ds160.io, so that a client’s reply lands in the form’s Communication thread rather than in your own inbox.
To also serve the intake form itself under your own domain, pair this with Custom Domains.